Privacy Policy

Wollongong Retaining Walls is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains what personal information we collect, how we use and store it, and the choices you have. By using this website or contacting us, you agree to the practices described below.

Information We Collect

We collect the personal information you give us when you request a quote, call us or email us. This typically includes your name, email address, phone number, the address or suburb of your property, and details about the retaining wall work you are enquiring about. When you visit our website, we may also collect limited technical information such as your IP address, browser type and the pages you view, through standard web analytics.

How We Use Your Information

We use your personal information to respond to your enquiry, prepare and provide a quote, carry out and manage any work you engage us for, and communicate with you about your project. We may also use it to meet our legal and record-keeping obligations. We do not sell your personal information to anyone, and we do not use it for unrelated marketing without your consent.

Disclosure of Your Information

We may share your personal information with trusted third parties who help us deliver our services or run our business — for example, subcontractors or suppliers involved in your job, or the providers who host our website and email. We only share what is necessary, and we require those parties to protect your information. We will not otherwise disclose your personal information unless you have consented, or we are required or authorised to do so by law.

Storage and Security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification or disclosure. We keep your information only for as long as we need it for the purposes described in this policy or as required by law, and we take reasonable steps to destroy or de-identify it when it is no longer needed.

Access and Correction

You have the right to ask for access to the personal information we hold about you, and to ask us to correct it if it is inaccurate, out of date or incomplete. To make a request, please contact us using the details below. We will respond within a reasonable time.

Cookies and Website Analytics

Our website may use cookies and analytics tools to understand how visitors use the site and to improve it. Cookies are small files stored on your device. You can set your browser to refuse cookies or to alert you when they are used, though some parts of the site may not function as intended if you do.

Complaints

If you have a concern about how we have handled your personal information, please contact us first so we can try to resolve it. If you are not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner, the regulator responsible for the Privacy Act, at www.oaic.gov.au or by phoning 1300 363 992.

Contact Us

For any questions about this privacy policy, or to request access to or correction of your personal information, email us at info@retainingwollongong.com.au.

Last updated: 03/07/2026.